enterprise Retail Audit

Audit Tool — audits that run themselfs

Audit Tool digitises your entire store-visit workflow - from questionnaire creation to on-site scoring and centralised reporting - so your field teams spend less time on paperwork and more time on results.

Companies we’ve worked with

Key features

Everything you need for consistent store audits

Audit Tool handles the full cycle — before, during, and after each visit — so every team member follows the same process, every time.

Flexible questionnaires

Build yes/no, scored, or open-text questions. Attach photos, documents, or planograms to any item.

Real-time scoring

Each answer generates a score instantly. Auditors and managers see results as they happen.

KPIs and Corrective Actions

Instant KPI calculations upon submission and automated scheduling of corrective actions if a KPI falls below the target threshold.

AI Support

Intelligent AI features, including survey generation, text-based scoring, content validation, product damage recognition, planogram compliance, and note categorization.

Historical answer view

View responses from previous visits alongside the current audit to instantly spot trends and improvements.

Centralised reporting

All completed audits feed into dashboards for cross-location comparison and analysis.

How it works

Three steps from planning to actionable insight

Every audit follows the same structured workflow, keeping your team consistent and your data comparable across locations.

01 — PLAN

Schedule & prepare

Assign audits to specific store visits, define questionnaires, and set evaluation criteria in advance.

Predefined question templates
Role-based survey assignment
KPI and corrective action definitions
Linked to visit calendar
02 — EXECUTE

Audit on-site

Field reps complete questionnaires on mobile devices. Scores are calculated automatically as they go.

Photo & document attachments
Offline-capable mobile interface
Instant scoring per question
AI supported questions and scoring
03 — ANALYSE

Review & report

Managers access centralised dashboards with breakdowns by store, region, or period.

Cross-location comparisons
Trend & KPI dashboards
AI Supported metrics like note categorization
Export to SAP / CRM
integration

Modern API-First Architecture

Developed on SAP BTP (CAP), our solution ensures deep integration with SAP environments. Beyond SAP, its open architecture enables easy data exchange with any modern business platform, eliminating the need for restrictive, custom-built connectors.

Enterprise-Grade Integration

Developed on SAP BTP, Audit Tool serves as a flexible extension for your entire IT landscape. It brings advanced audit logic to your existing workflows-integrating directly with SAP landscapes while staying open to any third-party business applications through standard protocols.

SAP Sales Cloud
SAP S/4HANA
SAP ERP
Any CRM / ERP
REST API
Platform Agnostic

Smart Survey Engine & Question Bank

Manage a centralized repository of dynamic questions, from simple scales to advanced AI-driven image recognition. Build multi-scenario audits with ease, utilizing AI to automatically generate survey structures, assign weights, and translate content across global markets.

Seamless Operational Integration

Audit Tool acts as a high-performance extension for your sales force. It links audits directly to Promotions and Territory Management, ensuring that field reps have the right context. Results, scoring, and corrective actions are synced with your CRM without the need for manual data entry.

Closed-Loop Business Logic

Beyond simple data collection, our tool triggers real business outcomes. Based on KPI thresholds, the system automatically schedules corrective actions. It ensures that identified product damages or planogram gaps are addressed by the right departments instantly.

Real-Time Scoring & Historical Insights

Transform field data into actionable intelligence. Each audit generates instant scoring and KPI calculations upon submission. Compare current results with historical data to spot trends directly in the Audit Tool, export comprehensive reports to SAP Analytics Cloud or external BI tools for cross-location performance analysis.

150+ brands trusted us

UFA Ltd.

B2B Transformation in 12 Weeks. Tailored SAP Commerce with seamless integration.

Coca-Cola Hellenic Botteling Company

Fast-track Trade Management. Standard SAP functionalities in 25 weeks.

Porsche

SAP CRM Development, SAP CRM IC Implementation.

Wella

SAP Service Cloud Implementation for Efficient Complaint Management.

Pfleiderer

SAP Commerce Implementation and Integration with SAP ERP for B2B Online Store.

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Unilever

SAP CRM TPM Prototype Implementation.

Continental

SAP CRM System Service Contract and Usage Base Billing Implementation.

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Nestlé

SAP CRM TPM Implementation
Global Upgrade.

P&G

SAP CRM TPM Implementation. Comprehensive SAP ECC integration and system optimization.

Your Queries, Our Responses

Frequently
asked questions

In what business areas can NSP support us?

Retail execution management

Create a consistently positive customer experience in your store

Promotion management

Increase revenue and market share - optimize the utilization of tools, strategies, and resources to promote a product

Promotion optimization

Automate and streamline the planning, evaluation, and execution

Pricing strategies

Determine and implement the most effective pricing strategy

Field service management

Digitalize field service and optimize operations

Return and complaint management

Minimize costs and understand customer needs

What technologies are in your portfolio?
  • SAP Commerce Cloud (B2B, B2C)
  • SAP Sales / Service Cloud
  • SAP Marketing
  • SAP Business Technology Platform (BTP) Development
  • SAP Business Process Automation
  • SAP S/4Hana
  • SAP ERP
  • SAP CRM
What is the delivery model and what benefits does it offer?

The delivery model involves 4 key points, it is focused on effective communication, continuous improvement, and clear roles and responsibilities.

  • Team Preparation – named and fixed resources dedicated to the project
  • Knowledge Transfer & Alignment – onboarding, getting to know each other, common calendar, common knowledge
  • Service Delivery – SLA, daily standups routine, JIRA ticketing, priorities
  • Retrospective – every 3 weeks joint improvement session
Can I work with you if I’m not a big brand?

Many of SAP products are targeted to medium and large companies, however we do not restrict ourselves with company size and we always treat seriously and professionally any cooperation proposals.

How can I get an estimation of service implementation?

Most projects are estimated individually. Please contact us to request an estimate for one of our ready-to-go packages, or to schedule an assessment phase. The assessment phase includes a workshop to evaluate the development stage and define the project scope, followed by planning sessions for time and cost estimation, and ends with a solution presentation workshop.

How the implementation process looks like ?

Assessment Phase

  • Workshop – to assess development stage
  • Scope Definition
  • Time estimation
  • Cost estimation
  • Solution presentation workshops

Delivery

  • Introduce teams and establish communication channels
  • Discuss project goals, requirements, and timelines
  • Requirements Development

Testing

  • Prepare Test scenarios and Test Cases
  • User Acceptance Tests

Go-Live

  • Move solution from development to other tenants in the landscape
  • Support during deployment to Production

Post-Go-Live

  • Prepare and handover documentation
  • Optional post-go-live support as an additional service
Can I request a proof of concept?

Yes, to request a proof of concept of our services simply fill out the contact form available on our website. Once you've submitted the form, we will schedule an assessment phase where workshops will be conducted, and the functional requirements of the PoC will be discussed.

How can I contact NSP?
  • Make a call: +48 604 279 798
  • Send an email: contact@nsp.biz.pl
  • Contact via LinkedIn with CEO Bartosz Szumiel

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